I worked from the coffee shop today.
I am an extrovert. My energy comes from being around people.
This is usually great for my line of work, unless I have a bunch of projects to complete and my need to connect with people becomes a distraction. Write... research… emails… or people… I pick people every time.
So, I drive to a coffee shop out of town every other week to help with my productivity. It’s working! I get to be around people, but I’m not distracted. Well, most of the time I am not distracted…
“I CAME BY HERE, INSTEAD OF GOING HOME AFTER THE DOCTOR. THEY GOT THAT DELICIOUS STRAWBERRY SALAD!” A voice from behind me yelled. It was actually sort of startling at first. I perked up in the booth.
“YEAH I DON’T HAVE A HOME PHONE ANYMORE. JUST THIS PORTABLE ONE...” she continued.
Her conversation cut through all the surrounding sounds, the classical music playing, customers ordering, and even the loud coffee machines. She continued with her phone conversation on speaker phone for nearly fifteen minutes!
The rest of the coffee drinkers in the place and I could tell you what has happened in the little lady’s life the last month, in GREAT DETAIL. From the garden she didn’t feel up to planting this year, to her new neighbors who have an unruly dog.
A few times I thought, I wonder if she knows her cell phone is on speaker? What would happen if someone said to her politely, “Ma’am everyone can hear you, could you talk quieter?”
Instead I decided to observe the other folks in the room. The young college student with headphones just chuckled and turned up his music. The couple who smiled at me repeatedly and the woman even got up to refill her drink and leaned over and said, “Isn’t that cute?” The group of men who seemed to be doing some serious business, made a few comments to themselves about it and then (with smiles) moved to another table, but said nothing. The woman with a small child, winked at me a few times and audibly laughed.
Everyone offered grace.
I was really puzzled by the ordeal. I mean she was loud… it was distracting. It was against the rules and all coffee shop etiquette. I kept asking myself, why did everyone give the woman a free pass?
It’s not fair. That’s the problem with grace – it’s not fair.
And that’s why we don’t like it – we have so many expectations that life is, or at least should be, fair. Grace disrupts this idea and introduces a variable that is uncomfortable. We prefer order, stability, even predictability. Why? Because that gives us the illusion that we are in control.
If we know the rules and can count on them, then we figure that by playing by those rules we stay in the game. Which is why we get upset when someone comes and messes with them.
When you’re in poverty, when the world hasn’t been fair to you, or when you’re the one who screwed up and hurt yourself or someone else, then, suddenly, grace matters.
Grace matters if you live alone and haven’t had a conversation with your granddaughter in months—just a quick phone call and getting out of the house for a strawberry salad makes the isolation go away for the day.
Grace matters if you’re an eighty-year-old in the local coffee shop.
Grace is for the people who break from norms. Sometimes they just don’t have it all together. Sometimes the rules are out of date and grace can provide the space to realize that maybe the rules need a revision.
Grace is uncomfortable sometimes – when it messes with our sense of order – but when we extend grace, it’s an opportunity to see our neighbor and connect to the brokenness we all have.
With these connections we can build something beautiful, together…
Where do you have an opportunity to give grace this week?
Heather Cunningham, National Training Director, Think Tank Inc.